Where can I find my invoice and when is it due?

Under Company Settings / Monthly Statements, you will find an overview of all your statements.

If you have submitted an invoice for a specific month, you can find your invoice under Edit for the corresponding month. In the Due In column, you can see when the invoice is scheduled to be paid. You can download the invoice via the download icon in the corresponding month.

Please also pay attention to the invoice status. If an invoice is rejected, the reason will be shown there.

In this case, please contact our support team at labelrelations@digdis.de

When will the payment reach my bank account?

Please note that the date shown under Due In indicates when your payout is scheduled to be processed by dig dis! It does not necessarily mean that the funds will arrive in your bank account on the same day.

Once the payout has been processed, additional bank processing times may apply:

• SEPA payments are usually credited within a few business days.
• International payments may take several business days and, depending on the destination country and receiving bank, can sometimes take considerably longer.

Processing times for international transfers can be affected by intermediary banks, local banking procedures, regulatory or compliance checks, currency conversion, weekends and public holidays.

So, if an international payout does not appear in your account immediately after the due date, this is generally no cause for concern. Please allow sufficient time for the banks involved to complete the transfer.